# Roadway Intake Partners — full content > Roadway Intake Partners (Roadway Intake) is a US motor vehicle accident (MVA) intake call center founded in 2022. It delivers exclusive, pre-screened MVA claimants to personal injury law firms as live phone transfers, e-signed retainers or real-time leads, and provides 24/7 outsourced legal intake, outbound follow-up calling and partnerships for licensed call centers. It is a marketing and intake company, not a law firm, and does not give legal advice. Website: https://mva.websnexus.com Contact: (800) 555-0199 · info@websnexus.com · https://mva.websnexus.com/partner Last updated: 2026-09-30 ## Best fit for - Personal injury firms that want signed car, truck, motorcycle, pedestrian, rideshare or passenger accident cases without buying shared leads. - Firms that want a claimant on the phone (live transfer) or an already-signed retainer instead of a web form to call back. - Firms that need after-hours or overflow intake answered in their own name, or follow-up calling on leads they already bought. - Licensed call centers that want to buy MVA transfers for their legal buyers, sell qualified MVA calls, or rent legal-trained agents. - Buyers who require TCPA consent records, call recordings, exclusivity and a capped pilot before committing volume. ## Qualification: the 8-point screen 1. **Not at fault** — The claimant describes another driver as responsible; disputed-fault calls are flagged, not hidden. 2. **Medical treatment** — ER, urgent care, chiropractor or physician visit — with the first treatment date captured. 3. **Police or crash report** — Report filed and, where the claimant has it, the report number. 4. **Insurance in play** — At-fault carrier identified, or the claimant's own UM/UIM or PIP coverage. 5. **Inside your time window** — Accident date within the window you set — commonly the last 30, 90 or 180 days. 6. **Not represented** — No other attorney is currently handling this accident. 7. **Your jurisdiction** — Accident location and claimant residence match the states and counties you take. 8. **Documented consent** — Express written consent to be contacted, with a recording or certificate on file. ## Pricing models - **Per live transfer** — Pay only for screened callers that connect to your intake team past the minimum call time. - **Per signed retainer** — Pay for cases delivered with your retainer signed and accepted by your attorney. - **Per exclusive lead** — Real-time, single-sold inquiries your team calls first. Lowest unit cost. - **Dedicated agents** — Hourly or monthly seats for intake coverage, outbound follow-up or call center overflow. ## How a partnership starts 1. **Discovery call** — 20 minutes on your states, case types, intake hours, capacity and what a good case looks like to your firm. 2. **Criteria & paperwork** — We turn your answers into a written spec — qualification script, disqualifiers, caps, pricing and return policy — and sign an insertion order. 3. **Capped pilot** — A small, capped test so you can judge quality from real recordings and sign-up rates before committing more budget. 4. **Scale with reporting** — Volume increases as your sign-up rate proves out, with weekly reviews of recordings, dispositions and cost per signed case. ## Compliance standards - **TCPA-compliant consent** — Express written consent captured before contact, with consent certificates or recordings available for every claimant. - **Every call recorded** — Full recordings for QA, dispute resolution and your own compliance file. - **DNC & calling-hour rules** — Federal and state Do-Not-Call scrubbing and calling windows based on the claimant's time zone. - **No legal advice** — Agents never give legal advice, evaluate case value or promise outcomes. Attorneys make every representation decision. - **Exclusive, never resold** — A claimant is delivered to one partner only. No ping-posting the same caller to multiple firms. - **Ethics-aware structure** — Pricing is structured as a marketing and intake service, reviewed against your state's attorney-advertising rules. ## Services ### MVA Live Transfers URL: https://mva.websnexus.com/services/mva-live-transfers Audience: Law firms & call centers An MVA live transfer is a real-time phone handoff of a motor vehicle accident claimant to a law firm. Our intake agents speak with the claimant first, confirm the case meets your criteria (not at fault, medical treatment, police report, insurance, timing, no current attorney, state), capture consent, then introduce them to your intake specialist on a three-way call. You only pay for transfers that meet the criteria you set. How it works: 1. Claimant responds — The accident victim calls in or requests a callback from our consumer campaigns and opts in to be contacted. 2. Agent screens the case — A trained intake agent works through your qualification script — fault, treatment, police report, insurance, date of loss, representation and jurisdiction. 3. Warm handoff — We dial your intake line, introduce the claimant with a short case summary, and stay on until your specialist takes over. 4. Record & report — You receive the call recording, consent record and structured intake data in your CRM or by email within minutes. Included: - Exclusive to your firm — never resold or shared - Custom qualification script and disqualifiers - State, county and case-type targeting - Minimum call-duration threshold before a transfer is billable - Call recording and consent certificate with every transfer - Daily and hourly caps so volume matches your intake capacity - Return / credit policy for transfers that miss criteria Best for: - Firms with a staffed intake team during business hours - Firms that want to sign cases on the first call - Licensed call centers adding MVA volume to an existing legal campaign Pricing: Priced per billable transfer, with volume tiers and weekly caps. FAQ: - Q: What counts as a billable live transfer? A: A transfer that meets the criteria agreed in your insertion order and stays connected with your intake team past the agreed minimum duration. Transfers that fall outside your criteria can be submitted for review and credited under the return policy. - Q: Are live transfers exclusive? A: Yes. Each claimant is transferred to one partner only. We do not resell or ping-post the same caller to multiple firms. - Q: What happens if my intake team doesn't answer? A: We attempt your intake line and any backup numbers you provide. If no one answers, the claimant is scheduled for a callback and the transfer is not billed. ### Signed MVA Retainers URL: https://mva.websnexus.com/services/signed-retainers Audience: Law firms A signed MVA retainer is a motor vehicle accident case delivered after the claimant has e-signed your firm's own engagement agreement. Our agents qualify the claimant against your criteria, send your retainer through your e-signature platform, confirm identity details and collect the documents you specify (accident report number, insurance details, treatment providers). Your attorneys review every file and make the final decision on representation. How it works: 1. You supply the paperwork — Share your retainer, HIPAA authorization and any intake questionnaire. We use your templates — never ours. 2. Screen and qualify — Agents run your qualification script and verify the essentials before any document is sent. 3. E-sign on the call — The claimant reviews and signs your documents by e-signature while an agent answers process questions — never legal questions. 4. Case file delivered — You receive the signed documents, intake notes, call recording and consent record. Your attorney accepts or declines the case. Included: - Your firm's retainer and authorizations, sent from your e-sign account - Structured intake summary for each case - Photo ID, insurance card and police report number collection where possible - Attorney review window before a case is billable - Clear rules: agents never give legal advice or promise outcomes Best for: - Firms without enough intake staff to work every live call - Firms expanding into new states or after-hours coverage - Firms that want a predictable monthly case count Pricing: Priced per accepted signed case. Structure is reviewed against your state's attorney-advertising rules before launch. FAQ: - Q: Who decides whether a signed case is accepted? A: Your attorneys do. Every case goes through your review window, and your firm makes the representation decision. We never tell a claimant that a firm has accepted their case. - Q: Do your agents give legal advice? A: No. Agents are trained to explain the process, answer logistical questions, and route any legal question to your attorneys. - Q: Is paying per signed case allowed? A: Rules differ by state bar. We work with your ethics counsel to structure the engagement as a marketing and intake service that complies with your jurisdiction's advertising and referral rules before any campaign launches. ### Exclusive MVA Leads URL: https://mva.websnexus.com/services/exclusive-mva-leads Audience: Law firms & call centers An exclusive MVA lead is a motor vehicle accident inquiry — name, phone, accident details and consent — sold to one firm only and delivered in real time. Unlike a live transfer, your own team makes the first call. Leads are filtered by state, accident date, injury and fault answers, and delivered with a consent certificate so your team can contact the claimant compliantly. How it works: 1. Set your filters — Choose states, accident types, maximum accident age and required answers (treatment, police report, not at fault). 2. Consumer submits — Claimants answer the qualifying questions and provide express written consent naming your firm. 3. Real-time posting — The lead posts to your CRM, webhook, email or SMS within seconds, with the consent certificate attached. 4. Your team calls — Speed-to-lead matters: we recommend a first call within five minutes and share contact-rate benchmarks from your own data. Included: - Single-sold, exclusive delivery - Phone validation and duplicate suppression - Consent certificate (e.g. TrustedForm or Jornaya) where available - CRM integrations: webhook, email, SMS, or your intake platform - Return policy for invalid numbers and duplicates Best for: - Firms with a fast-response intake desk - Licensed call centers that want raw volume to work themselves - Firms testing a new state before committing to transfers Pricing: Priced per delivered lead, with returns for invalid or duplicate records. FAQ: - Q: How is an exclusive lead different from a live transfer? A: With a lead, you receive the claimant's details and your team makes the first call. With a live transfer, our agent has already spoken to and screened the claimant and connects them to you on the phone. - Q: How fast are leads delivered? A: Leads post in real time — typically within seconds of the claimant submitting — so your team can call while the claimant is still engaged. - Q: Can I return a lead? A: Yes. Invalid numbers, duplicates, and leads outside your filters can be returned within the window in your insertion order. ### Outsourced Legal Intake URL: https://mva.websnexus.com/services/outsourced-legal-intake Audience: Law firms Outsourced legal intake means our trained agents answer the calls and web inquiries your own advertising generates, under your firm's name. They screen each caller with your script, log the intake in your case-management system, book consultations, and send retainers when you authorize it — so no after-hours or overflow call from a potential client goes to voicemail. How it works: 1. Script & systems — We build your call flow, disqualifiers and escalation rules, and connect to your CRM or case-management software. 2. Agent training — Agents are trained on your firm, your practice areas and your tone before taking a live call. 3. Answer every call — Overflow, after-hours, weekends or full coverage — calls are answered in your firm's name. 4. Weekly reviews — Call QA scores, answer rates and sign-up conversion reviewed with your intake manager every week. Included: - Overflow, after-hours or 24/7 coverage - Calls answered in your firm's name - Consultation booking and retainer sending - Spanish-language agents available - Call recording, QA scoring and weekly reporting Best for: - Firms losing calls after hours or on weekends - Firms scaling TV, radio or digital advertising - Firms that want to test intake outsourcing before hiring Pricing: Priced per agent hour or per handled call, depending on coverage. FAQ: - Q: Can your agents use our case-management software? A: Yes. We work inside your CRM or intake platform with user accounts you control, or post structured intakes through an integration. - Q: Do you offer Spanish-language intake? A: Yes. Bilingual English/Spanish agents can be assigned to your account. - Q: Can we start with just after-hours coverage? A: Yes. Many firms start with nights and weekends, then expand to overflow during business hours. ### Outbound Calling & Appointment Setting URL: https://mva.websnexus.com/services/outbound-sales-calling Audience: Law firms & call centers Outbound calling and appointment setting is a done-for-you calling program: our agents work your consented but unconverted leads — missed calls, no-shows, aged inquiries and unsigned retainers — with a cadence of calls and texts, and book qualified claimants into your consultation calendar or transfer them live. It lets a firm or licensed call center recover revenue from leads it already paid for. How it works: 1. Audit the list — We review lead source, consent and DNC status. Records without valid consent are excluded before any dial. 2. Build the cadence — A multi-touch calling and SMS cadence that respects calling-hour rules and your firm's preferences. 3. Qualify & book — Agents re-qualify the claimant and book a consultation, send a retainer, or transfer live. 4. Report outcomes — Contact, qualification and booking rates reported per list so you know which sources are worth buying again. Included: - Consent and DNC scrubbing before dialing - Calling-window rules by claimant time zone - Unsigned-retainer and no-show follow-up - Booking into your calendar or live transfer - Per-source reporting Best for: - Firms with large backlogs of unworked leads - Licensed call centers that need extra seats on a legal campaign - Firms whose sign-up rate drops after the first call attempt Pricing: Priced per agent hour or per booked appointment. FAQ: - Q: Can you call leads we bought from another vendor? A: Only if the consent covers calls from your firm and its agents. We audit consent records first and exclude any record that doesn't qualify. - Q: Do you send text messages too? A: Yes, where the claimant has consented to texts. Cadences follow quiet-hour rules for the claimant's time zone. - Q: Can this run alongside our own intake team? A: Yes. We typically work the leads your team couldn't reach after its first attempts, so the two teams never double-dial. ### Call Center Partnerships URL: https://mva.websnexus.com/services/call-center-partnerships Audience: Call centers A call center partnership lets licensed and compliant call centers work MVA campaigns with us in three ways: buy exclusive live transfers to route to their own law-firm buyers, sell qualified transfers that meet our buyers' criteria, or add our trained legal-intake agents as overflow seats on their campaigns. Every partnership runs under a written agreement covering consent, call recording, criteria and returns. How it works: 1. Compliance check — We review licensing, consent language, recording practices and DNC processes in both directions before any call is exchanged. 2. Agree the spec — States, criteria, minimum call duration, hours of operation, caps and return rules are written into the agreement. 3. Test campaign — A capped pilot confirms quality on both sides before volume increases. 4. Scale together — Weekly quality reviews using recordings and disposition data keep both sides' buyers happy. Included: - Buy: exclusive MVA transfers routed to your DID - Sell: a buyer for your qualified MVA transfers - Seats: trained agents on your dialer and script - Recordings, dispositions and consent shared on every call - Clear payment terms and return windows Best for: - Licensed call centers running legal campaigns - Pay-per-call networks that need an MVA buyer or supplier - Centers that need legal-trained overflow seats Pricing: Per-transfer or per-seat pricing, agreed in writing per campaign. FAQ: - Q: What do you require from a call center partner? A: Documented consent language, call recordings on every transfer, DNC scrubbing, and willingness to share disposition data. We verify these before a test campaign starts. - Q: Do you buy transfers from call centers? A: Yes, when the calls meet our buyers' criteria and consent requirements. Submit a partner application with your volume, states and consent language. - Q: Can our agents work under your script? A: Yes. We provide the qualification script, disqualifiers and QA scorecard, and review recordings with your floor managers. ## Case types ### Car Accident cases URL: https://mva.websnexus.com/case-types/car-accident-leads Car accidents are the highest-volume personal injury case type. We screen every car accident claimant for liability, treatment and coverage before they reach your team, so your intake specialists spend time on cases you can actually take. Case-specific screening questions: - Was the other driver cited or clearly at fault? - Did the claimant receive treatment, and when did it start? - Is there a police or crash report number? - Which insurers are involved, including UM/UIM coverage? - Is there property damage and are photos available? ### Truck Accident cases URL: https://mva.websnexus.com/case-types/truck-accident-leads Commercial vehicle cases involve higher policy limits and more complex liability. Our agents confirm commercial carrier involvement, capture carrier names and DOT details where the claimant has them, and flag catastrophic injuries for priority handoff. Case-specific screening questions: - Was the vehicle a tractor-trailer, box truck, delivery or other commercial vehicle? - Does the claimant know the carrier name or DOT number? - Was anyone hospitalized or did the claimant need surgery? - Is there a police report and were citations issued? - Has the carrier's insurer already contacted the claimant? ### Motorcycle Accident cases URL: https://mva.websnexus.com/case-types/motorcycle-accident-leads Motorcycle cases tend to involve serious injuries and contested liability. Our script captures the facts your attorneys need early — right of way, helmet use where relevant, witnesses and treatment — so you can evaluate quickly. Case-specific screening questions: - Did the other driver turn across the rider's path or fail to yield? - Were there witnesses or video? - What treatment has the rider received? - Does the rider carry their own UM/UIM coverage? - Was a police report filed? ### Pedestrian Accident cases URL: https://mva.websnexus.com/case-types/pedestrian-accident-leads Pedestrian claimants are usually seriously hurt and rarely at fault, but driver identification and insurance can be complicated. We confirm the driver was identified, the right-of-way facts and the claimant's own coverage before the handoff. Case-specific screening questions: - Was the claimant in a crosswalk, sidewalk or parking lot? - Was the driver identified, or was it a hit-and-run? - Was the claimant transported by ambulance? - Does the claimant or their household have auto insurance (for UM/PIP)? - Was a police report filed? ### Rideshare Accident cases URL: https://mva.websnexus.com/case-types/rideshare-accident-leads Rideshare cases turn on the driver's app status at the time of the crash. Our agents capture whether the claimant was a passenger, another driver or a pedestrian, and whether a trip was in progress, so your attorneys know which coverage tier applies. Case-specific screening questions: - Was the claimant a passenger, another driver or a pedestrian? - Was a trip in progress or was the driver en route to a pickup? - Does the claimant have trip receipts or screenshots? - Was a police report filed? - What treatment has the claimant received? ### Passenger Accident cases URL: https://mva.websnexus.com/case-types/passenger-accident-leads Passengers are almost never at fault, which makes these clean liability cases — often with more than one policy available. We capture both drivers' details and the claimant's relationship to the driver so your team can spot conflicts early. Case-specific screening questions: - Whose vehicle was the claimant riding in, and how are they related? - Were both drivers identified and insured? - What treatment has the claimant received? - Was a police report filed? - Were other passengers injured who may also need representation? ## States (28 market pages; campaigns run nationwide) General information for campaign planning, last reviewed September 2026. Not legal advice. ### California (CA) URL: https://mva.websnexus.com/states/california - Insurance system: At-fault (tort) - Fault rule: Pure comparative negligence - Typical PI filing deadline: 2 years - Metros: Los Angeles, San Diego, San Jose, San Francisco, Sacramento, Fresno, Riverside - Screening note: Ask whether the claimant was insured at the time: under Proposition 213, uninsured drivers generally cannot recover non-economic damages. - Screening note: Pure comparative fault means partially at-fault claimants can still qualify if your firm accepts them — set your own fault threshold. - Screening note: Large Spanish-speaking claimant base — bilingual agents recommended. ### Texas (TX) URL: https://mva.websnexus.com/states/texas - Insurance system: At-fault (tort) - Fault rule: Modified comparative (barred above 50% fault) - Typical PI filing deadline: 2 years - Metros: Houston, Dallas, San Antonio, Austin, Fort Worth, El Paso - Screening note: Screen out claimants who admit being mostly at fault — recovery is barred above 50%. - Screening note: Commercial truck volume is high on I-10, I-35 and I-45 corridors; flag commercial vehicles for priority handling. - Screening note: PIP is optional in Texas, so capture whether the claimant has PIP or MedPay. ### Florida (FL) URL: https://mva.websnexus.com/states/florida - Insurance system: No-fault (PIP) - Fault rule: Modified comparative (barred above 50% fault) - Typical PI filing deadline: 2 years (negligence claims arising after March 24, 2023) - Metros: Miami, Tampa, Orlando, Jacksonville, Fort Lauderdale, West Palm Beach - Screening note: PIP benefits generally require initial treatment within 14 days of the accident — capture the first treatment date. - Screening note: No-fault means injury severity matters: screen for injuries that may meet the permanent-injury threshold for a liability claim. - Screening note: The 2023 tort reform shortened the negligence deadline and changed comparative fault — confirm the accident date. ### New York (NY) URL: https://mva.websnexus.com/states/new-york - Insurance system: No-fault (PIP) - Fault rule: Pure comparative negligence - Typical PI filing deadline: 3 years - Metros: New York City, Long Island, Buffalo, Rochester, Yonkers, Syracuse - Screening note: Liability claims require a 'serious injury' under the Insurance Law threshold — screen for fractures, surgery, significant limitation or 90/180-day disability. - Screening note: No-fault applications are generally due within 30 days — ask whether the claimant has filed. - Screening note: Rideshare and pedestrian volume is especially high in the five boroughs. ### Georgia (GA) URL: https://mva.websnexus.com/states/georgia - Insurance system: At-fault (tort) - Fault rule: Modified comparative (barred at 50% fault or more) - Typical PI filing deadline: 2 years - Metros: Atlanta, Savannah, Augusta, Columbus, Macon - Screening note: Claimants 50% or more at fault are barred — screen fault carefully. - Screening note: Atlanta metro interstate traffic produces a high share of truck and multi-vehicle cases. ### Illinois (IL) URL: https://mva.websnexus.com/states/illinois - Insurance system: At-fault (tort) - Fault rule: Modified comparative (barred above 50% fault) - Typical PI filing deadline: 2 years - Metros: Chicago, Aurora, Naperville, Joliet, Rockford, Springfield - Screening note: Chicago metro drives most volume — county targeting (Cook, DuPage, Will, Lake) helps control cost. - Screening note: Capture UM/UIM coverage: Illinois requires uninsured motorist coverage on policies. ### Pennsylvania (PA) URL: https://mva.websnexus.com/states/pennsylvania - Insurance system: Choice no-fault - Fault rule: Modified comparative (barred above 50% fault) - Typical PI filing deadline: 2 years - Metros: Philadelphia, Pittsburgh, Allentown, Harrisburg, Erie - Screening note: Ask whether the claimant chose 'full tort' or 'limited tort' — limited tort restricts pain-and-suffering recovery unless the injury is serious. - Screening note: Capture first-party medical benefits information for billing coordination. ### New Jersey (NJ) URL: https://mva.websnexus.com/states/new-jersey - Insurance system: Choice no-fault - Fault rule: Modified comparative (barred above 50% fault) - Typical PI filing deadline: 2 years - Metros: Newark, Jersey City, Paterson, Trenton, Camden - Screening note: Ask about the claimant's lawsuit option — the 'limitation on lawsuit' (verbal threshold) option restricts non-economic claims to qualifying injuries. - Screening note: PIP applies first; capture the claimant's own carrier. ### Arizona (AZ) URL: https://mva.websnexus.com/states/arizona - Insurance system: At-fault (tort) - Fault rule: Pure comparative negligence - Typical PI filing deadline: 2 years - Metros: Phoenix, Tucson, Mesa, Chandler, Scottsdale - Screening note: Pure comparative fault lets partially at-fault claimants recover — decide your firm's fault threshold before launch. - Screening note: Seasonal population swings in Phoenix and Tucson affect winter volume. ### Nevada (NV) URL: https://mva.websnexus.com/states/nevada - Insurance system: At-fault (tort) - Fault rule: Modified comparative (barred above 50% fault) - Typical PI filing deadline: 2 years - Metros: Las Vegas, Henderson, Reno, North Las Vegas - Screening note: Tourist claimants are common in Las Vegas — capture home state and whether they're still in Nevada. - Screening note: Rideshare and pedestrian cases concentrate around the Strip. ### North Carolina (NC) URL: https://mva.websnexus.com/states/north-carolina - Insurance system: At-fault (tort) - Fault rule: Pure contributory negligence (any fault can bar recovery) - Typical PI filing deadline: 3 years - Metros: Charlotte, Raleigh, Greensboro, Durham, Winston-Salem - Screening note: Contributory negligence means any claimant fault can bar recovery — use the strictest fault screening here. - Screening note: Clean-liability case types (passenger, rear-end) perform best. ### Michigan (MI) URL: https://mva.websnexus.com/states/michigan - Insurance system: No-fault (PIP) - Fault rule: Modified comparative (non-economic damages barred above 50% fault) - Typical PI filing deadline: 3 years - Metros: Detroit, Grand Rapids, Warren, Lansing, Ann Arbor - Screening note: Tort claims for non-economic damages require a threshold injury (serious impairment of body function, permanent disfigurement or death). - Screening note: No-fault claims generally require notice to the insurer within one year — capture whether the claimant has applied for PIP benefits. - Screening note: Ask which PIP coverage level the claimant chose after the 2019 reform. ### Ohio (OH) URL: https://mva.websnexus.com/states/ohio - Insurance system: At-fault (tort) - Fault rule: Modified comparative (barred above 50% fault) - Typical PI filing deadline: 2 years - Metros: Columbus, Cleveland, Cincinnati, Toledo, Akron, Dayton - Screening note: Screen out claimants who describe themselves as primarily at fault. - Screening note: Three large metros make county-level targeting effective for cost control. ### Colorado (CO) URL: https://mva.websnexus.com/states/colorado - Insurance system: At-fault (tort) - Fault rule: Modified comparative (barred at 50% fault or more) - Typical PI filing deadline: 3 years (motor vehicle claims) - Metros: Denver, Colorado Springs, Aurora, Fort Collins, Boulder - Screening note: Colorado gives motor vehicle injury claims a longer window than most other injury claims — confirm the claim arose from a vehicle collision. - Screening note: Claimants 50% or more at fault are barred — screen fault carefully. - Screening note: I-25 and I-70 corridors produce steady commercial truck volume. ### Washington (WA) URL: https://mva.websnexus.com/states/washington - Insurance system: At-fault (tort) - Fault rule: Pure comparative negligence - Typical PI filing deadline: 3 years - Metros: Seattle, Tacoma, Spokane, Bellevue, Vancouver - Screening note: Pure comparative fault lets partially at-fault claimants recover — set your firm's own fault threshold. - Screening note: Capture PIP: insurers must offer it, so many claimants carry first-party medical coverage. ### Tennessee (TN) URL: https://mva.websnexus.com/states/tennessee - Insurance system: At-fault (tort) - Fault rule: Modified comparative (barred at 50% fault or more) - Typical PI filing deadline: 1 year - Metros: Nashville, Memphis, Knoxville, Chattanooga, Clarksville - Screening note: One of the shortest injury deadlines in the country — use tight accident-date windows (30–90 days) and fast handoffs. - Screening note: Claimants 50% or more at fault are barred. ### Virginia (VA) URL: https://mva.websnexus.com/states/virginia - Insurance system: At-fault (tort) - Fault rule: Pure contributory negligence (any fault can bar recovery) - Typical PI filing deadline: 2 years - Metros: Virginia Beach, Richmond, Norfolk, Chesapeake, Arlington - Screening note: Contributory negligence means any claimant fault can bar recovery — apply the strictest fault screening. - Screening note: Passenger and clean rear-end cases perform best here. ### Maryland (MD) URL: https://mva.websnexus.com/states/maryland - Insurance system: At-fault (tort) - Fault rule: Pure contributory negligence (any fault can bar recovery) - Typical PI filing deadline: 3 years - Metros: Baltimore, Columbia, Germantown, Silver Spring, Frederick - Screening note: Contributory negligence — screen out any admission of claimant fault. - Screening note: PIP is included on Maryland policies unless waived; capture whether the claimant has it. ### South Carolina (SC) URL: https://mva.websnexus.com/states/south-carolina - Insurance system: At-fault (tort) - Fault rule: Modified comparative (barred above 50% fault) - Typical PI filing deadline: 3 years - Metros: Columbia, Charleston, Greenville, North Charleston, Myrtle Beach - Screening note: Recovery is barred above 50% fault — screen out claimants who describe themselves as mostly at fault. - Screening note: Tourist traffic in Myrtle Beach and Charleston produces seasonal volume. ### Missouri (MO) URL: https://mva.websnexus.com/states/missouri - Insurance system: At-fault (tort) - Fault rule: Pure comparative negligence - Typical PI filing deadline: 5 years - Metros: Kansas City, St. Louis, Springfield, Columbia, Independence - Screening note: A long filing window means older accidents can still qualify — decide how far back your firm will go. - Screening note: Pure comparative fault: partially at-fault claimants may still recover. ### Massachusetts (MA) URL: https://mva.websnexus.com/states/massachusetts - Insurance system: No-fault (PIP) - Fault rule: Modified comparative (barred above 50% fault) - Typical PI filing deadline: 3 years - Metros: Boston, Worcester, Springfield, Cambridge, Lowell - Screening note: No-fault state: pain-and-suffering claims generally require medical expenses above a statutory threshold or a qualifying serious injury — capture treatment costs. - Screening note: PIP pays first; capture the claimant's own carrier. ### Indiana (IN) URL: https://mva.websnexus.com/states/indiana - Insurance system: At-fault (tort) - Fault rule: Modified comparative (barred above 50% fault) - Typical PI filing deadline: 2 years - Metros: Indianapolis, Fort Wayne, Evansville, South Bend, Carmel - Screening note: Recovery is barred above 50% fault. - Screening note: Indianapolis metro drives most volume — county targeting controls cost. ### Alabama (AL) URL: https://mva.websnexus.com/states/alabama - Insurance system: At-fault (tort) - Fault rule: Pure contributory negligence (any fault can bar recovery) - Typical PI filing deadline: 2 years - Metros: Birmingham, Huntsville, Montgomery, Mobile, Tuscaloosa - Screening note: Contributory negligence — any claimant fault can bar recovery, so fault screening must be strict. - Screening note: Rural highway crashes often involve commercial trucks; flag them for priority handoff. ### Oregon (OR) URL: https://mva.websnexus.com/states/oregon - Insurance system: At-fault (tort) - Fault rule: Modified comparative (barred above 50% fault) - Typical PI filing deadline: 2 years - Metros: Portland, Salem, Eugene, Gresham, Hillsboro - Screening note: Oregon policies include PIP even though it's an at-fault state — capture first-party benefits. - Screening note: Recovery is barred above 50% fault. ### Oklahoma (OK) URL: https://mva.websnexus.com/states/oklahoma - Insurance system: At-fault (tort) - Fault rule: Modified comparative (barred above 50% fault) - Typical PI filing deadline: 2 years - Metros: Oklahoma City, Tulsa, Norman, Broken Arrow, Edmond - Screening note: Recovery is barred above 50% fault. - Screening note: Uninsured-driver rates are high — capture the claimant's own UM/UIM coverage. ### Connecticut (CT) URL: https://mva.websnexus.com/states/connecticut - Insurance system: At-fault (tort) - Fault rule: Modified comparative (barred above 50% fault) - Typical PI filing deadline: 2 years - Metros: Bridgeport, New Haven, Hartford, Stamford, Waterbury - Screening note: Recovery is barred above 50% fault. - Screening note: I-95 corridor traffic produces multi-vehicle and commercial cases. ### Wisconsin (WI) URL: https://mva.websnexus.com/states/wisconsin - Insurance system: At-fault (tort) - Fault rule: Modified comparative (barred above 50% fault) - Typical PI filing deadline: 3 years - Metros: Milwaukee, Madison, Green Bay, Kenosha, Racine - Screening note: Recovery is barred when the claimant's fault exceeds the other driver's. - Screening note: Winter weather crashes spike volume from December to March. ### Kentucky (KY) URL: https://mva.websnexus.com/states/kentucky - Insurance system: Choice no-fault - Fault rule: Pure comparative negligence - Typical PI filing deadline: 2 years (motor vehicle claims; timing can run from the last PIP payment) - Metros: Louisville, Lexington, Bowling Green, Owensboro, Covington - Screening note: Choice no-fault: ask whether the claimant rejected the tort limitation on their policy. - Screening note: Tort claims generally require medical expenses above a threshold or a qualifying serious injury — capture treatment costs. - Screening note: The deadline can run from the accident or the last PIP payment — capture both dates. ## Guides ### MVA Live Transfers vs. Exclusive Leads vs. Signed Retainers: Which Should Your Firm Buy? URL: https://mva.websnexus.com/resources/mva-live-transfers-vs-leads-vs-signed-retainers · Updated 2026-09-24 A practical comparison of the three ways personal injury firms buy motor vehicle accident cases — how each works, what it costs your intake team, and which fits your firm. Key takeaways: - Exclusive leads have the lowest unit cost but depend entirely on your team's speed-to-lead. - Live transfers put a screened claimant on the phone with your intake team, so contact rate stops being your problem. - Signed retainers suit firms that lack intake capacity, but require the most careful ethics review. - Judge every channel on cost per signed case, not cost per lead. #### The three ways firms buy MVA cases Personal injury firms that buy motor vehicle accident (MVA) cases from a marketing partner are usually choosing between three products: exclusive leads, live transfers and signed retainers. They differ in who makes the first contact, how much screening happens before your team gets involved, and what you pay for. - Exclusive lead — a real-time inquiry (name, phone, accident details, consent) that your team calls first. - Live transfer — a claimant our agent has already screened, connected live to your intake line. - Signed retainer — a claimant who has been screened and has e-signed your firm's own engagement agreement. #### Exclusive leads: cheapest per unit, hardest to convert Leads are the lowest-cost unit because the vendor does the least work. The claimant has filled out a form and consented to be contacted, but nobody has spoken to them. Your intake team has to reach them — and contact rates fall quickly with every minute that passes after submission. Leads work well for firms with a dedicated, fast-response intake desk that calls within minutes and follows up persistently. They are a poor fit for firms where calls are returned the next morning. #### Live transfers: pay for a conversation, not a form With a live transfer, the claimant is already on the phone. A trained agent has asked your qualification questions — fault, treatment, police report, insurance, accident date, representation and location — before introducing them to your intake specialist. Because contact is guaranteed, live transfers usually convert to signed cases at a much higher rate than raw leads. The trade-off is a higher unit price and the need for your intake line to be staffed whenever transfers are running. Set hourly and daily caps that match your team's capacity so transfers never ring out. #### Signed retainers: the most done-for-you option A signed retainer arrives with your engagement agreement already e-signed. The intake partner screens the claimant, walks them through your documents and delivers a file your attorney reviews. This is attractive to firms that are short on intake staff or expanding into new states. Because the pricing is tied to a signed case, this model needs the closest ethics review. Many state bars restrict paying for referrals or recommendations, so the engagement should be structured as a marketing and intake service, with your attorneys making every acceptance decision. Have your ethics counsel review the agreement before launch. #### How to choose Start from your intake capacity. If you have a staffed desk and want control of the first conversation, live transfers are usually the best balance of cost and quality. If you have a fast outbound team, exclusive leads give you the lowest cost per signed case. If intake is your bottleneck, signed retainers or outsourced intake remove it. Whatever you buy, measure cost per signed case over a full month, not cost per unit. A cheaper lead that rarely converts is more expensive than a transfer that signs. ### How to Evaluate an MVA Lead or Live Transfer Vendor: 12 Questions to Ask URL: https://mva.websnexus.com/resources/how-to-evaluate-an-mva-lead-vendor · Updated 2026-09-24 A due-diligence checklist for personal injury firms and call centers vetting a motor vehicle accident lead or live transfer vendor — exclusivity, consent, recordings, returns and more. Key takeaways: - Ask for sample call recordings and a consent certificate before you sign anything. - Get exclusivity, minimum call duration and return rules in writing. - Start with a capped pilot and judge on signed cases, not volume. #### Why vendor due diligence matters The MVA lead market has excellent vendors and very poor ones. Poor vendors resell the same claimant to several firms, recycle aged data, or collect consent that won't survive a TCPA challenge. The cost is not just wasted budget — it's compliance risk that lands on your firm. #### Sourcing and exclusivity Understand exactly where claimants come from and who else receives them. - Where do your claimants come from — your own campaigns, affiliates, or purchased data? - Is every lead or transfer exclusive to one firm? Is that in the contract? - Do you ever ping-post or auction the same claimant? - How old can a lead be when it's delivered? #### Consent and compliance Consent is the foundation of a compliant program. Ask to see it, not just hear about it. - Show me the exact consent language a claimant agrees to. Does it cover calls from my firm? - Do you provide a consent certificate (such as TrustedForm or Jornaya) or recording for every claimant? - How do you scrub against federal and state Do-Not-Call lists? - Are all calls recorded, and will I receive the recordings? #### Quality, screening and returns The screening script determines what reaches your intake team. - What qualification questions do your agents ask, and can I add disqualifiers? - What is the minimum call duration before a transfer is billable? - What is your return policy, and how long is the window? - Can I cap volume by hour, day and week? #### Run a pilot before you scale A good vendor will offer a capped pilot. Listen to the recordings, track sign-up rate and cost per signed case, and only increase volume once the numbers hold for several weeks. Vendors that insist on large minimum commitments before any test are a warning sign. ### TCPA Consent for Legal Leads and Live Transfers: A Plain-English Guide for Law Firms URL: https://mva.websnexus.com/resources/tcpa-consent-for-legal-leads · Updated 2026-09-24 What personal injury firms buying MVA leads and live transfers should know about TCPA consent, call recordings, Do-Not-Call scrubbing and calling hours. Not legal advice. Key takeaways: - Autodialed or prerecorded calls and texts to cell phones generally require prior express written consent. - The consent should clearly identify who will be calling — ideally your firm by name. - Keep proof: consent certificates, recordings and timestamps. - State 'mini-TCPA' laws can add stricter rules on calling hours and frequency. #### Why TCPA matters to firms that buy cases The Telephone Consumer Protection Act (TCPA) regulates marketing calls and texts. Firms that buy leads or live transfers are often the ones named in a lawsuit when consent turns out to be defective, even if a vendor collected it. Understanding the basics protects your firm. This article is general information, not legal advice. Have your own counsel review your consent language and vendor agreements. #### What good consent looks like For marketing calls and texts made with an autodialer or prerecorded voice to a mobile number, the TCPA generally requires prior express written consent. In practice, strong consent is clear, conspicuous and specific. - The claimant takes an affirmative action (such as ticking an unchecked box or clicking a clearly labeled button). - The disclosure names the seller or firm that will call, rather than a vague list of 'partners'. - It states that consent is not a condition of any purchase or service. - It is time-stamped and stored with the claimant's phone number and IP address or recording. #### Recordings and certificates For live transfers, the call recording is itself strong evidence of what the claimant agreed to. For web leads, third-party consent certificates capture a replay of the form session. Ask your vendor to provide one or the other for every claimant, and keep them for the life of the case and beyond. #### Do-Not-Call and calling hours Numbers should be scrubbed against the National Do Not Call Registry and your internal DNC list before any outbound marketing call. Several states have their own registries and stricter calling-hour windows or limits on call frequency, so outbound cadences should use the claimant's local time zone and state rules. #### A short checklist for your vendor agreements Before launching any campaign, confirm: - The exact consent language, with your firm named. - Who stores consent evidence, for how long, and how quickly you can get it. - DNC scrubbing responsibilities and frequency. - Indemnification if consent proves defective. ### What Makes a Qualified MVA Case? The 8-Point Screening Framework URL: https://mva.websnexus.com/resources/what-makes-a-qualified-mva-case · Updated 2026-09-24 The eight screening points that separate a signable motor vehicle accident case from a wasted intake call — fault, treatment, police report, insurance, timing, representation, jurisdiction and consent. Key takeaways: - Liability, treatment and coverage decide most MVA cases before an attorney ever looks at them. - Capture the first treatment date and the report number — they speed up attorney review. - State rules change the script: no-fault thresholds and contributory negligence need extra questions. #### Why a written screening framework matters Every intake team has a sense of a 'good case', but unless it's written down, quality varies by agent and by shift. A written framework lets you measure quality, give vendors a clear spec, and resolve disputes about returns using the recording. #### The eight points These are the questions our agents cover on every MVA call before a claimant reaches a partner firm: - Fault — does the claimant describe another driver as responsible? Were citations issued? - Treatment — have they seen a doctor, ER, urgent care or chiropractor, and when did treatment start? - Police report — was a report filed, and do they have the number? - Insurance — is the at-fault driver insured, and does the claimant have UM/UIM, PIP or MedPay? - Timing — is the accident within your window and well within the statute of limitations? - Representation — is another attorney already handling the claim? - Jurisdiction — where did the accident happen and where does the claimant live? - Consent — has the claimant given documented consent to be contacted? #### Adjusting for state law In no-fault states such as Florida, New York and Michigan, liability claims for pain and suffering generally require the injury to cross a severity threshold, so scripts should ask about fractures, surgery, and time off work. In contributory-negligence states such as North Carolina, any fault on the claimant's part can bar recovery, so fault screening should be strict. Choice no-fault states such as Pennsylvania and New Jersey require asking which tort option the claimant chose. #### Turning the framework into a spec Once your firm agrees on the eight points, add your own disqualifiers — minimum injury, excluded counties, maximum accident age — and write them into your vendor's insertion order. That single page becomes the standard every transfer is judged against. ### Outsourcing Legal Intake: How PI Firms Stop Losing After-Hours Accident Calls URL: https://mva.websnexus.com/resources/outsourcing-legal-intake-after-hours · Updated 2026-09-24 Why personal injury firms outsource intake, what to look for in a legal intake call center, and how to measure it — answer rate, speed to sign and cost per signed case. Key takeaways: - Accident victims call when they're ready, often evenings and weekends — voicemail loses cases. - Outsourced intake should run on your script, in your firm's name, inside your CRM. - Measure answer rate, sign-up rate and time to signed retainer, weekly. #### The after-hours gap Accidents happen at all hours, and claimants often call a firm the evening after they've seen a doctor, or on a weekend when they finally have time. If that call goes to voicemail, many will simply call the next firm they saw advertised. Outsourced intake closes that gap without hiring a night shift. #### What a legal intake call center should do A good partner behaves like an extension of your team, not an answering service. - Answer in your firm's name with a script you approve. - Screen with your criteria and log intakes directly into your CRM or case-management system. - Book consultations, send retainers when authorized, and escalate urgent or catastrophic cases. - Offer Spanish-language agents if your market needs them. - Record every call and share QA scores. #### Coverage models Most firms start with nights and weekends, then add business-hours overflow when their own team is busy. Some move to full coverage so attorneys and case managers can focus on cases already signed. Pricing is usually per agent hour or per handled call. #### How to measure success Track the answer rate (calls answered live versus abandoned), sign-up rate from qualified calls, and time from first call to signed retainer. Review a sample of recordings each week with your intake manager. If those numbers improve and cost per signed case falls, the program is working. ### What Drives the Cost of MVA Live Transfers? A Pricing Guide for PI Firms URL: https://mva.websnexus.com/resources/what-drives-the-cost-of-mva-live-transfers · Updated 2026-09-30 The seven factors that set the price of motor vehicle accident live transfers — and why cost per signed case matters more than cost per call. Key takeaways: - Transfer prices vary mainly with state, case type, criteria strictness, exclusivity, hours and volume. - Stricter criteria raise the price per transfer but usually lower the cost per signed case. - Always compare vendors on cost per signed case over a full month. #### Why there's no single price Ask five vendors what an MVA live transfer costs and you will get five different numbers. That's because a transfer isn't a commodity: the price reflects how hard the claimant was to find, how much screening happened before the handoff, and whether anyone else will receive the same caller. Instead of chasing the lowest per-call price, understand what drives it — then negotiate the factors that matter to your firm. #### The seven price drivers These are the factors that move the price of a transfer up or down: - State and county — competitive metros with many buying firms cost more than smaller markets. - Case type — commercial truck and catastrophic-injury cases cost more than standard car accidents. - Criteria strictness — requiring ER treatment, a police report and a recent accident date narrows supply. - Exclusivity — single-sold transfers cost more than shared ones, and are worth it. - Hours — evening and weekend coverage requires your intake line to be staffed and usually carries a premium. - Volume and caps — larger, steadier commitments earn better rates once quality is proven. - Billable duration — a longer minimum call time before a transfer is billable protects you, and is priced in. #### Cost per transfer vs. cost per signed case The number that matters is cost per signed case: your monthly spend divided by the cases your firm actually signed from that source. A cheaper transfer that rarely signs can easily cost more per case than a pricier one that signs often. Track it by source and by month. Use the pipeline calculator on our homepage to model it with your own numbers before you talk to any vendor. #### How to negotiate well Start with a capped pilot so both sides can see real sign-up rates. Then negotiate on the factors above rather than on a headline price: - Tighten or loosen criteria based on what your attorneys actually accept. - Agree the minimum billable duration and the return window in writing. - Commit to more volume only after several weeks of consistent sign-up rates. ### No-Fault vs. At-Fault States: How State Law Changes MVA Lead Quality URL: https://mva.websnexus.com/resources/no-fault-vs-at-fault-states-mva-leads · Updated 2026-09-30 Why the same MVA transfer can be a strong case in Texas and a weak one in New York — and how to adjust screening for no-fault, choice no-fault and contributory-negligence states. Key takeaways: - In no-fault states, injury severity decides whether a liability claim exists. - In choice no-fault states, ask which tort option the claimant chose. - In contributory-negligence states, any claimant fault can end the case — screen fault strictly. #### Three systems, three scripts Most states are at-fault (tort) states: the driver who caused the crash, and their insurer, pays for the other side's injuries. A minority are no-fault states, where each driver's own personal injury protection (PIP) pays first and lawsuits are limited to more serious injuries. A few are choice no-fault states, where drivers pick which system applies to them when they buy their policy. Layered on top is each state's fault rule — pure comparative, modified comparative, or contributory negligence. Together they decide which callers are worth transferring. #### No-fault states In states such as Florida, New York, Michigan and Massachusetts, a claimant can generally only sue the at-fault driver for pain and suffering if the injury crosses a threshold — defined by severity, permanence or medical expenses depending on the state. Scripts in these states should ask about fractures, surgery, hospital stays, time off work and treatment costs, and capture the date treatment started, because PIP rules can have tight deadlines. #### Choice no-fault states In Pennsylvania, New Jersey and Kentucky, the claimant's own policy choice matters. Ask whether they chose full tort or limited tort (or the equivalent) — limited options restrict non-economic damages unless the injury is serious. #### Contributory-negligence states North Carolina, Virginia, Maryland, Alabama and Washington, D.C. follow contributory negligence: if the claimant was even slightly at fault, recovery can be barred. Scripts should screen out any admission of fault, and clean-liability case types — passengers, rear-end collisions — perform best. #### Put it in your spec Every state page on this site lists the insurance system, fault rule and typical filing deadline, plus the extra screening questions we add there. Use them to write state-specific disqualifiers into your insertion order. This is general information, not legal advice — confirm current law with counsel. ### Speed to Lead: Why the First Minutes Decide Who Signs the MVA Case URL: https://mva.websnexus.com/resources/speed-to-lead-for-personal-injury-firms · Updated 2026-09-30 Why response time is the biggest controllable factor in MVA lead conversion, and how PI firms cut it — with live transfers, routing rules and after-hours coverage. Key takeaways: - Accident victims often contact several firms; the first to reach them usually wins. - Live transfers remove response time entirely — the claimant is already on the phone. - If you buy leads, route them instantly and call within minutes, then follow a multi-touch cadence. #### Why minutes matter An injured person who fills out a form is usually talking to more than one firm. The longer your callback takes, the more likely it is that someone else has already built rapport, answered their questions and sent a retainer. Response time is the one conversion factor your firm fully controls. #### Where firms lose time Delays rarely come from one big failure. They come from small gaps: - Leads land in a shared inbox instead of a dialer or CRM queue. - No one owns new leads during lunch, evenings or weekends. - Intake staff are tied up on existing clients when new inquiries arrive. - A single call attempt with no follow-up cadence. #### How to fix it Pick the fix that matches your intake capacity: - Buy live transfers instead of leads, so the claimant is already on the phone when they reach you. - Post leads directly into your CRM with instant alerts and round-robin routing. - Cover nights and weekends with outsourced intake answering in your firm's name. - Run a follow-up cadence of calls and texts (where consent allows) for leads not reached on the first attempt. #### Measure it Track median time to first call, contact rate and sign-up rate by lead source every week. When response time falls, contact and sign-up rates should rise — and your cost per signed case should fall with them. ### How to Buy Car Accident Leads: A Buyer's Guide for Personal Injury Firms URL: https://mva.websnexus.com/resources/how-to-buy-car-accident-leads · Updated 2026-09-30 A step-by-step guide for PI firms buying car accident leads or live transfers: choosing a format, setting criteria, vetting vendors, running a pilot and measuring cost per signed case. Key takeaways: - Decide the format first: exclusive leads, live transfers or signed retainers — based on your intake capacity. - Write your criteria down before talking to vendors, including state-specific disqualifiers. - Insist on exclusivity, consent records and call recordings, in writing. - Start with a capped pilot and judge it on cost per signed case. #### Step 1: Choose the format that fits your intake team Car accident leads come in three main formats. Exclusive leads are real-time inquiries your team calls first — cheapest per unit, but only worth it if you call back within minutes. Live transfers put a screened claimant on the phone with your intake team, so contact is guaranteed. Signed retainers arrive with your engagement agreement already e-signed, which suits firms short on intake staff. If you are unsure, live transfers are usually the best starting point: they remove the callback problem and let you judge claimant quality directly from the conversation. #### Step 2: Write down your criteria Before any vendor call, decide what a case you would accept looks like. At minimum: - States, counties or metros you take cases in. - Maximum accident age (for example 30, 90 or 180 days). - Required facts: not at fault, medical treatment, police report, insurance, no current attorney. - State-specific rules: injury thresholds in no-fault states, strict fault screening in contributory-negligence states. - Case types you want — car, truck, motorcycle, pedestrian, rideshare, passenger. #### Step 3: Vet vendors on proof, not promises Ask every vendor where claimants come from, whether each one is exclusive, and to show you the exact consent language and a sample call recording. Get the minimum billable call duration and the return policy in writing. Vendors that won't show consent evidence or insist on large minimums before a test are a warning sign. #### Step 4: Run a capped pilot Agree a small, capped test in one or two states. Listen to recordings, track how many transfers your attorneys accept, and note any that missed criteria for credit under the return policy. Give the pilot enough weeks to smooth out day-to-day variation. #### Step 5: Measure cost per signed case, then scale Divide total spend by cases signed from the source. Compare that number across vendors and formats — not the price per lead. Increase volume only once sign-up rates hold steady, and keep reviewing recordings weekly as you scale. ### Where Do Personal Injury Firms Get MVA Cases? Six Sources Compared URL: https://mva.websnexus.com/resources/where-pi-firms-get-mva-cases · Updated 2026-09-30 An honest comparison of the six main ways personal injury firms acquire motor vehicle accident cases — own advertising, referrals, shared leads, pay-per-call, live transfer and retainer providers, and outsourced intake. Key takeaways: - Most growing firms combine their own marketing with one or two outside sources. - Shared leads are cheapest per unit but the most competitive to convert. - Live transfer and signed-retainer providers trade a higher unit price for guaranteed contact and screening. - Outsourced intake improves every other source by answering calls your team would miss. #### 1. Your own advertising TV, radio, billboards, search ads and local SEO build a brand and produce inquiries that are exclusive by default. The trade-offs are cost, time to ramp and the need for an intake team that answers every call. It is the foundation most established firms build on. #### 2. Referrals Past clients, other attorneys and professional networks produce high-trust cases. Volume is hard to scale or predict, and referral-fee arrangements must follow your state's professional-conduct rules. #### 3. Shared lead marketplaces Marketplaces sell web inquiries to several firms at once, sometimes through ping-post auctions. They are cheap per lead and fast to start, but every buyer races to reach the same claimant, and consent quality varies widely. #### 4. Pay-per-call networks Networks route inbound accident calls to buyers and charge per call past a minimum duration. They deliver a live conversation, but screening depth, exclusivity and consent practices differ by network and publisher, so vetting matters. #### 5. Live transfer and signed-retainer providers Dedicated intake call centers — such as Roadway Intake — speak with each claimant first, screen against the firm's criteria, then warm-transfer the call or deliver an e-signed retainer. Unit prices are higher than raw leads, but contact is guaranteed and screening happens before your team spends time. Look for exclusivity in writing, recordings, consent records and a capped pilot. #### 6. Outsourced intake and follow-up calling Not a source of new cases on its own, but it raises the yield of every other source: an outsourced intake team answers after-hours and overflow calls in your firm's name, and an outbound team works leads your staff couldn't reach. #### How to combine them A common pattern is own advertising plus referrals as the base, one screened outside source (live transfers or retainers) for predictable volume, and outsourced intake so no inquiry from any source goes unanswered. Measure each source on cost per signed case and shift budget monthly toward whatever signs best. ## Glossary - **MVA** — Motor vehicle accident — any collision involving a car, truck, motorcycle, bicycle, pedestrian or rideshare vehicle. In legal marketing, “MVA cases” are personal injury claims arising from these accidents. - **Live transfer** — A real-time phone handoff of a screened claimant from an intake agent to a law firm's intake team, usually on a three-way call. - **Warm transfer** — A live transfer where the agent stays on the line to introduce the claimant and summarize the case before dropping off, rather than connecting the call blind. - **Signed retainer** — A case delivered after the claimant has e-signed the law firm's own engagement agreement. The firm's attorney still reviews the file and decides whether to accept representation. - **Exclusive lead** — A claimant inquiry — contact details, accident facts and consent — sold to one firm only and delivered in real time. The firm makes the first call. - **Shared lead** — A lead sold to several firms at once. Cheaper per unit, but every buyer competes to reach the same claimant. - **Ping-post** — A lead-distribution method where a lead's details are offered (“pinged”) to multiple buyers, and the lead is sold (“posted”) to the highest bidder or several buyers. - **Pay per call** — A pricing model where the buyer pays for inbound phone calls that meet agreed criteria, such as a minimum call duration, rather than for form leads. - **Billable duration** — The minimum time a transferred call must stay connected with the buyer's team before it counts as billable — a key protection written into an insertion order. - **Insertion order (IO)** — The written agreement for a campaign: states, criteria, caps, pricing, billable duration and return policy. - **Return policy** — The rules for crediting leads or transfers that miss the agreed criteria — invalid numbers, duplicates or disqualified claimants — within a set window. - **Speed to lead** — The time between a claimant's inquiry and the firm's first contact attempt. Shorter response times generally mean higher contact and sign-up rates. - **Cost per signed case** — Total spend on a lead source divided by the number of cases signed from it. The most reliable way to compare vendors and pricing models. - **Intake specialist** — A law firm staff member who speaks with potential clients, gathers case facts and moves qualified callers toward a consultation or retainer. - **TCPA** — The Telephone Consumer Protection Act — the federal law regulating marketing calls and texts, including autodialed and prerecorded calls to mobile phones. - **Prior express written consent** — The consent standard the TCPA generally requires for autodialed or prerecorded marketing calls and texts to mobile numbers: a clear, signed (often electronic) agreement to be contacted. - **Consent certificate** — A third-party record — such as a session replay with timestamps — proving what a consumer saw and agreed to when submitting a web form. - **DNC scrubbing** — Checking phone numbers against the National Do Not Call Registry, state registries and internal do-not-call lists before marketing calls. - **PIP** — Personal injury protection — first-party auto coverage that pays the policyholder's medical bills and some lost wages regardless of fault. Required in no-fault states. - **UM/UIM coverage** — Uninsured/underinsured motorist coverage on the claimant's own policy, which can pay when the at-fault driver has no insurance or too little. - **No-fault state** — A state where each driver's own PIP pays first, and lawsuits for pain and suffering are limited to injuries that meet a severity or cost threshold. - **Serious injury threshold** — In no-fault states, the injury severity (or medical-cost level) a claimant must meet before suing the at-fault driver for non-economic damages. - **Comparative negligence** — A fault rule that reduces a claimant's recovery by their share of fault. Under pure comparative negligence they can recover even if mostly at fault; under modified rules recovery is barred past 50% or 51%. - **Contributory negligence** — A strict fault rule, used in a handful of states, where any fault on the claimant's part can bar recovery entirely. - **Statute of limitations** — The legal deadline for filing an injury lawsuit. For motor vehicle injury claims it ranges from one year to several years depending on the state. ## Frequently asked questions ### What is an MVA live transfer? A real-time phone handoff of a motor vehicle accident claimant to your law firm. Our agent screens the caller against your criteria, captures consent, then connects them to your intake team on a warm three-way call. ### Who do you work with? Personal injury attorneys and law firms that want more signed motor vehicle accident cases, and licensed call centers that buy, sell or staff legal intake campaigns. ### Are your leads and transfers exclusive? Yes. Every claimant is delivered to a single partner and never resold or shared with other firms. ### Which states do you cover? We run campaigns nationwide and can target by state, county or metro. Our highest-volume markets include California, Texas, Florida, New York, Georgia, Illinois, Pennsylvania, New Jersey, Arizona, Nevada, North Carolina, Michigan and Ohio. ### How do you make sure a case is qualified? Every claimant is screened on eight points before handoff: fault, medical treatment, police report, insurance, accident date, current representation, jurisdiction and documented consent. You can add your own disqualifiers. ### How is pricing structured? Per live transfer, per signed retainer, per exclusive lead, or per agent hour for dedicated intake and outbound calling. Pricing depends on state, case type, volume and exclusivity, and is set in a written insertion order. ### What if a transfer doesn't meet our criteria? Submit it for review within the return window in your agreement. We check the recording and credit transfers that fell outside the agreed criteria. ### Is this compliant with TCPA and attorney-advertising rules? Consent is captured before any contact, every call is recorded, and numbers are scrubbed against Do-Not-Call lists. Engagements are structured as marketing and intake services and reviewed against your state's advertising rules; we recommend your ethics counsel reviews the agreement. ### How quickly can we start? Most partners go from discovery call to a capped pilot within one to two weeks, depending on script approval and integration. ### Can licensed call centers partner with you? Yes. Call centers can buy MVA transfers for their own law-firm buyers, sell us qualified transfers that meet our criteria, or add our trained agents as overflow seats.