RIROADWAYINTAKE

For law firms

Outsourced LegalIntake.

Our agents answer your firm's own inbound calls and web leads, 24/7, using your script and your CRM.

Updated

How it works

Step by stepfrom first call to delivery.

  1. 01Script & systemsWe build your call flow, disqualifiers and escalation rules, and connect to your CRM or case-management software.
  2. 02Agent trainingAgents are trained on your firm, your practice areas and your tone before taking a live call.
  3. 03Answer every callOverflow, after-hours, weekends or full coverage — calls are answered in your firm's name.
  4. 04Weekly reviewsCall QA scores, answer rates and sign-up conversion reviewed with your intake manager every week.

Included

What'sin the box.

  • Overflow, after-hours or 24/7 coverage
  • Calls answered in your firm's name
  • Consultation booking and retainer sending
  • Spanish-language agents available
  • Call recording, QA scoring and weekly reporting

Best for

Who itworks best for.

  • Firms losing calls after hours or on weekends
  • Firms scaling TV, radio or digital advertising
  • Firms that want to test intake outsourcing before hiring

Pricing

Priced per agent hour or per handled call, depending on coverage.

All campaigns follow our compliance standards.

FAQ

Outsourced Legal Intakecommon questions.

01

Can your agents use our case-management software?

Yes. We work inside your CRM or intake platform with user accounts you control, or post structured intakes through an integration.

02

Do you offer Spanish-language intake?

Yes. Bilingual English/Spanish agents can be assigned to your account.

03

Can we start with just after-hours coverage?

Yes. Many firms start with nights and weekends, then expand to overflow during business hours.

Next step

Get cases in your stateStart with a capped pilot.

Book a 20-minute partner call. We map your states, criteria and capacity, then propose a small pilot — before you commit to any volume.

Call (800) 555-0199Get Cases →